Privacy Policy

Community Heights Funding, Inc.

Effective Date:  06-12-20

Our Commitment to Privacy

This privacy policy applies to owned and operated by Community Heights Funding, Inc. (“CHF”, ”The Heights”, “We”, “Us”) This  privacy policy describes how CHF collects and uses the personal information you provide on our web site.  It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

If you have questions or complaints regarding our privacy policy or practices, please contact us at

1. Information Collection and Use

This Privacy Policy applies to all information collected or submitted on this website. The personal information collected will vary depending on your inquiry and could include: Name, Street Address, Email Address, Phone Number, Social Security Number, Income and Credit Data and Other Financial Information.  We may also collect demographic information such as gender.

If you opt to include a “Co-Borrower” when you fill out our application, we will ask for the Co-Borrower’s name and social security number.  They may request that their information be changed or removed from our system by contacting us using the information below.

We use this information to process your application, send you a confirmation email, send you requested product or service information, respond to customer service requests, send you marketing communications, improve our Web site and marketing efforts and conduct research and analysis

Prior to submission of an application, we will clearly disclose to you that your information will be forwarded to another party who will respond to your inquiry. By clicking the “submit” (or similar) button you authorize us to forward your inquiry, including the personal information you have included, to third party businesses providing the financial products or services you have requested. By submitting your information, you authorize these businesses to contact you by e-mail and/or telephone with information about financial products or services that match your inquiry. We may exchange information with other companies and organizations for fraud protection. You authorize us to contact you to confirm your identity and to confirm that you are interested in the financial products or services you requested. We may also contact you, by e-mail or telephone, to confirm that your information has not been submitted fraudulently or in error.

2.   Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy policy, with your consent.  We do not sell your personal information to third parties.

Service Providers

We may provide your personal information to companies that provide services to help us with our business activities such as offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

Legal Disclaimer

We may also disclose your personal information:

  • as required by law, such as to comply with a subpoena, or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • if Community Heights Funding, Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets,  you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
  • to any other third party with your prior consent to do so

3. User Access and Choice

If your personal information changes, or if you no longer desire our service, you may correct, update, amend, or ask to have it removed by emailing our Customer Support at or by contacting us by telephone or postal mail at the contact information listed below.  We will respond to your request to access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Opt-out Preferences

Out of respect for your privacy, If you would like to stop receiving correspondence from us, or our Lending Partners, you may opt-out by following the unsubscribe instructions included in these emails or you can contact us at

4. Tracking Technologies / Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes.  We use cookies on this site.  We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use both session ID cookies and persistent cookies.  A session ID cookie expires when you close your browser.  A persistent cookie remains on your hard drive for an extended period of time.  You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory.  If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited.

Web Beacons / Gifs

We employ a software technology called clear gifs (a.k.a. Web Beacons), that help us better manage content on our site by informing us what content is effective.  Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users.  In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.

Analytics / Log Files

As is true of most web sites, we gather certain information automatically and store it in log files.  This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.  We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.  We do not link this automatically-collected data to personally identifiable information.

3rd Party Tracking

The use of tracking technologies by our service providers, technology partners or other 3rd party assets (such as social media) on the site is not covered by our privacy policy.  These 3rd parties may use cookies, clear gifs, images, and scripts to help them better manage their content on our site.   We do not have access or control over these technologies.  We do not tie the information gathered to our Customers’ or Users’ personally identifiable information.

Google, as a third party vendor, uses cookies to serve ads on our site.

Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our sites and other sites on the Internet.

Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

Behavioral Targeting / Re-Targeting

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites.  Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests.  If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking Here.  Please note this does not opt you out of being served advertising.  You will continue to receive generic ads.

5. Security

The security of your personal information is important to us.  When you enter sensitive information (such as social security number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at

6. Additional Information

Links to 3rd Parties

Our Site includes links to other Web sites whose privacy practices may differ from those of Community Heights Funding, Inc. If you submit personal information to any of those sites, your information is governed by their privacy policies.  While we monitor our network for fraud or other illegal activity, we are not responsible for the privacy policies and practices of the financial product and service providers who participate in our network and who may contact you in your response to your inquiry. We do encourage the businesses who participate in our marketplace to adhere to our same standards of information privacy, but we also encourage you review their privacy policy and to contact them directly for more information.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Changes To This Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your submission) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

7. Contact Us

Should you have other questions or concerns about these privacy policies, please email us.

Call us at: 1-833-4-CHF-INC

Alternatively, you may write us at:

Community Heights Funding, Inc.
1475 W. 114th St.
Cleveland, Ohio 44102

Community Heights Funding, Inc. – Taking ourselves to new heights and bringing our community along with us.

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